Frequently Asked Questions (FAQ)
- Why didn’t I receive an automatic email after placing my order?
- Please double-check that the email address you entered is correct and has no spelling mistakes.
- Make sure your mailbox isn’t full and check your spam/junk folder in case our email was filtered there.
- If you’ve confirmed all of the above and still haven’t received an email, please reach out to us through our Contact page or via WhatsApp at +86 17748534292.
- When will my package be shipped?
- Without packing video: Orders usually ship within 1–2 business days.
- With packing video: Orders usually ship within 2–5 business days.
- When will my packing video be posted on TikTok?
- If you purchased a packing video, it is usually posted 5–15 days after your order.
- Since creating the video takes time, it will be uploaded after your package has been shipped.
- Thank you for your patience and understanding!
- How long does shipping take?
- Most packages are delivered within 7–14 days, with the majority arriving in about 10 days.
- Delivery may be faster to regions with convenient international transport, and a bit longer for remote or less accessible areas.
- How can I track my order?
- Once your order ships, you’ll automatically receive an email with your tracking number and a link to track your package.
- You can also track your order here: rerediyshop.com/orders-tracking
- For your safety, please make sure the email is truly from us before clicking any links, and never click links from unknown sources.
- Why does my order show as “Payment Failed”?
- Using the Chrome browser usually resolves most payment issues.
- Paying directly with PayPal is also smoother and more reliable.
- If you’re paying by credit or debit card, please note that some card types may not be fully compatible with PayPal (our payment processor). This can sometimes cause failures, but trying a different card often fixes the issue.
- Always protect your personal and financial information, stay alert against potential fraud, and feel free to contact us anytime if you’re unsure about anything.